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Voyages Coste / Conditions of reservation and cancellation

Conditions of reservation and cancellation

VOYAGES COSTE, COOPÉRATIVE DE SOLIDARITÉ EN TOURISME ÉQUITABLE

CONDITIONS OF RESERVATIONS, MODIFICATIONS AND CANCELLATIONS

VOYAGES COSTE, COOPERATIVE OF SOLIDARITY FOR A SUSTAINABLE TOURISM ENVIRONMENT

1. Payment

A 30% deposit is required at the moment of reservation for activities, land excursions and lodging. A 50% deposit is required when the package includes sea travel. The full amount is requested on an air travel portion of the package sold.

The complete payment is required 45 days before the departure date. For reservations made 44 days or less prior to the delivery of the tourist product, complete payment is required. Reservations that are unpaid on the dates indicated with be cancelled automatically.

Voyages Coste accepts payment by cheques, in Canadian dollars, and credit card (Visa and MasterCard-Eurocard). If payment is made by credit card, the entire payment will be taken from the same card used for the deposit.

2. Last minute reservations

Last minute reservations (less than 24 hours prior to arrival) will be accepted depending on the availability of the services and must be paid in full by credit card or cash.

3. Travel documents

The travel documents will be mailed 21 days prior to the departure date. Voyages Coste is not responsible for lost or stolen documents. It is the responsibility of the client or the client’s travel agency to advise Voyages Coste at least 5 days prior to the departure date if the documents have not been delivered. Failing to do so could result in additional charges being required for new travel documents.

4. Modifications

All modifications made to a reservation less than 3 days prior to the departure date could result in supplemental charges. All modifications requiring the re-issuing of airline tickets will result in an additional charge of $150 CAD per person. Once an airplane ticket has been issued, no name changes will be accepted. No refunds once an airplane ticket has been issued.

5. Cancellation

All cancellations must be made by e-mail, mail, telephone or in person. To receive a refund, the travel documents must be returned to your travel agency or directly to Coste. Airplane and ferry tickets are not refundable, nor transferrable to a third party.

6. Cancellation fees

* 31 + days prior departure: 20% of the amount per person + non-refundable charges from suppliers
* 30 -16 days prior departure: 40% of the amount per person + non-refundable charges from suppliers
* 15 – 4 days prior departure: 60% of the amount per person + non-refundable charges from suppliers
* 3 –days and less prior departure: 100% of the amount per person. (No refund)

The preceding charges do not apply to clients who have subscribed to a cancellation insurance policy.
All cancellations must be received, in writing, by Voyages Coste prior to the departure date.

7. Refunds

Voyages Coste promises to deliver the services sold to customers. If a service cannot be delivered, Voyages Coste promises to refund the customer. All requests for refunds must be made, in writing, a maximum of 14 days following the end of your stay with Voyage Coste. Unused or partially used vouchers must be sent back with the request for refund.

8. Immigration Canada

It is the responsibility of each traveler coming from a country other than Canada to insure they have all the necessary documents (passports and/or visas) to enter Canada, and to make sure the documents will be valid for the appropriate period.

9. Supplementary conditions

Travelling in remote areas such as Anticosti and the Lower–North-Shore can result in delays because of changing meteorological conditions. Voyages Coste commits to always accompanying their clients when changes beyond their control occur, but travellers should always keep in mind that delays in the schedule of up to 48 hours can occur.

IN CASE OF A PARTICULAR WEATHER CONDITION THAT CAUSES A PROLONGATION OF THE TOUR, VOYAGES COSTE OR ITS MEMBERS ARE NOT RESPONSIBLE FOR THE EXPENSES OCCURED FOR THE EXTRA LODGING OR MEALS.

10. Shares

For all packages sold, a $20 contribution to Voyages Coste, the Cooperative for a Sustainable Tourism Environment is suggested to customers. We thank you for supporting an organization devoted to sustainable development of our region.

Prices are subject to change without notice.

These conditions may be modified without notice