Collection of Personal Information

Any information about an individual that could be used to identify that person (email address, telephone number, financial information, mailing address, etc.) is referred to as “personal information”.

Your personal information is collected in several ways by Voyages Coste. This information can be transmitted during a reservation or an exchange with one of our agents or another member of staff, either via our website, over the phone or directly in the agency. It may also come from a contest, a newsletter subscription or our social media platforms.

We only collect personal information that is necessary to provide our travel services. This information includes:

• Your first and last name;
• Your street address;
• Your date of birth;
• Your telephone number;
• Your email address;
• Your payment information;
• Your language;
• Your personal preferences, travel preferences and any special requirements to ensure your trip runs smoothly (e.g. medical conditions, allergies, etc.).

We do not collect sensitive personal information such as your race, ethnic origin, political opinion or religious beliefs.

Use of Personal Information

We use your personal information to provide travel services and to communicate with you about those services. In some cases, this information may be shared with trusted partners of Gendron Travel to ensure the provision of travel services. Only the service providers involved in your trip will receive this information, and only if they need it to ensure the smooth operation of your trip. We may also use your personal information to send you promotional offers and travel information. We do not share your personal information with third parties for marketing purposes without your consent.

Also, it is important to know that Voyages Coste is not responsible for the use and disclosure of personal information that you provide to third parties involved in your travel, during or after your trip.

Sharing your personal information

In order to provide you with the products and services you have requested from us, we may share your personal information with trusted third parties, including:

• Providers of investigative and inquiry services relating to a personal data incident or breach;
• Service providers, such as reservation agents, refueling agents, travel service providers, car rental providers, hotels and airport assistance services to facilitate your travel and other requests;
• Government authorities and law enforcement agencies, such as immigration, customs, airport authorities, and border services to comply with applicable requirements and ensure the safety of our customers, passengers and employees;
• Technology service providers whose systems we may use to process your reservation and travel.

Cookies

We use cookies to enhance your experience on our website and to better understand how you use our website. Cookies are small files that are stored on your computer when you visit our website. They contain information such as display language and certain browsing habits. This data is used to enable certain features and make your navigation easier. The information collected by cookies is confidential and anonymized at all times. You can disable or block cookies by configuring your browser settings.

Security of your data

We take appropriate security measures to protect your personal information from unauthorized access, modification or disclosure. We restrict access to your personal information to employees who need the information to provide travel services and to service providers who need it for the successful completion of your trip.

Links to Other Websites

We are not responsible for the practices employed by websites linked to or reachable from the Website, or the information or content contained therein. Please remember that when you use a link to go from the Website to another site, our Privacy Policy no longer applies. Browsing and interaction on any other website, including those that link to our site, is subject to that website’s own rules and policies.

Retention Period

Your personal information is retained by the Company only for the time necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. If we no longer have a legitimate business interest in continuing to process your personal information, we will delete or anonymize it, or if it is not possible to do so (because, for example, your personal information has been stored in a backup archive), then we will store your personal information securely and ensure that it ceases to be processed until it is possible to delete it.

Access to your personal information

Once we have properly identified you, you may request access to the personal information we hold about you as permitted or required by law. In some cases, a written request from you may be required.

In connection with a reservation, the personal information you have provided to us may not be transferred to or changed by a family member, friend or other third party who is not a traveler or payer of record, unless you verbally consent.

Access to your personal information is subject to the jurisdiction of local laws and courts.

Accuracy and Amendment of Your Personal Information

If there are any changes to your personal information (e.g., change of address, change of telephone number, etc.), it is best to contact us promptly by telephone or e-mail to keep your file and our databases up to date. For our part, we make every effort to ensure that the personal information you provide at the time of booking is complete.

At any time, you may request that corrections be made to the personal information we hold about you. We will then update your current reservation, if necessary, to our suppliers and partners who have a direct link to your file.

Contact information for the person responsible for the protection of personal information

The person responsible for the personal information collected at Voyages Coste is:

Alberte Marcoux
President, Voyages Coste
877-573-2678 or 418-465-2002
direction@voyagescoste.ca

The person responsible for the protection of personal information will contact you within thirty (30) days of receiving your e-mail.

In the event of a serious breach of confidentiality, Voyages Coste will notify the Commission d’accès à l’information du Québec, as well as the persons concerned by the incident.

Consent

By using our services, you consent to the collection, use and disclosure of your personal information in accordance with this privacy policy. If you have any questions or concerns about the protection of your personal information, please contact us by email at direction@voyagescoste.ca.

Updates to the above policy

We reserve the right to change this privacy policy at any time. Any changes will be posted on our website and will be effective immediately.

This page was last updated on April 15, 2024.